You know your business. You should not have to become a technology expert on top of it. That is where pivot can help.
What brought you here?
Scott OlsenTwenty one years of leadership, fourteen of them in technology. Based in Palm City, serving Martin and St. Lucie counties.
Why this is different
A lot of technology advice comes from people who also sell the technology. Hardware, licenses, monthly contracts. There is usually a margin somewhere in the recommendation, and it quietly shapes the advice you get.
I have no reseller agreements, I earn no commission, and I have no affiliate deals with any AI company. If the right answer is the tool you already own, or another company entirely, that is what I will tell you.
You are paying me for the work and for the judgment behind it. Not for what I can sell you.
If you want the longer version, I wrote up the eight things I listen for when somebody is selling technology, and the questions to ask.
What I do
What is worth keeping, what is worth replacing, and what you can safely ignore.
Your Google Business Profile, local search, and the basics that decide whether people can find you at all.
An honest look at whether it fits how you work, including telling you when it does not.
Getting real work out of the tools, then fitting them into how your business already runs.
Finding where your day goes, and rebuilding the parts that stall.
The senior technology voice you would get from a full time hire, without the salary. Including the staffing and vendor calls.
The first step
It's what every new CIO does on day one: take a hard look at what's already in place before recommending anything. I come to you, spend time seeing how the work moves through your business, and you end up with a written summary of where you stand and what's open to you.
This is not an audit. It isn't a compliance document, it doesn't live on your books, and nothing in it is written to be held against you. It's a picture of where you are today and where you could build from here.
A paid engagement, usually half a day to a full day, preferably on site. We'd talk first to be sure it's a fit, before either of us commits to anything.
See what's involved →What clients say
“After creating my new small business management software, I needed to have it reviewed to ensure viability. Pivot generated a clear and precise analysis all the way from layout placement to customer experience flow. The presentation even had recommendations on how to optimize and move forward to bring the product to market!”
“What a nice service! Scott was very passionate about my company's success and gave many tips for building strong foundation. He seemed genuine and responded very fast to my questions with solid reports that allowed me to expend my overview strategic plan. I highly recommend.”
“Pivot has gone above and beyond for our company. Appreciate the hard work, quality and professional results.”
Who you would be working with
I started out leading a technology team in a call center, then spent eight years running operations and sales for a small family business, and then eleven years in local government, where I came up from systems administrator to Chief Information Officer. Corporate, a small family business, and government. I have worked inside all three, and they do not run the same way.
I left the public sector looking for the same thing most owners want, which is control over how I spend my time. Building pivot lets me do that in the community I live in, and put that experience to work for businesses that have never had someone at that level in the room.
I hold a CGCIO, the Certified Government Chief Information Officer designation from the John Scott Dailey Florida Institute of Government at Florida State University. I am also a graduate of LEADERship Martin County, Class 33, a ten month program all about Martin County and what it takes to be a better leader.
I also write Prompt Local, a weekly newsletter on AI and automation for local government, read by staff around the country. It keeps me current on the tools and honest about which ones are worth anything.
Owners who know their business inside out and would rather not become technology experts on top of it. If you have been putting something off because you are not sure what you are even looking at, that is exactly the conversation I want to have.
If you already know precisely what you want built and just need somebody to build it, I am probably not the right fit. Give me a call anyway and let's talk about your project, just to be sure.
Common questions
No. I do not sell products, I have no reseller agreements, and I earn no commission on anything I recommend. That is deliberate. You are paying for advice, so the advice should not be shaped by what I make money on.
Both, depending on the business. AI is genuinely useful for a handful of specific jobs and oversold for most of the rest. Usually one or two things in your week are worth automating and the others are not. I am happy to look at what you do and tell you which, including if the answer is none of it.
That is most of who I work with. You do not need anyone technical on staff. I work directly with the owner, in plain language, and explain what I am doing and why before I do it.
No, and I prefer it that way. My best clients are owners who know their business inside out and would rather not become technology experts on top of it. If you have been putting something off because you are not sure what you are even looking at, that is exactly the conversation to have.
I am based in Palm City and most of my work is here in Martin County, including Stuart, Jensen Beach, Hobe Sound, Port Salerno, Sewall's Point, Rio and Indiantown. I also work across St. Lucie County.
It is a conversation, not a sales call. I ask how your business runs and where things feel slow or frustrating. If I can help, I will tell you how. If I cannot, or the fix is simple enough that you do not need me, I will tell you that too.
Let's connect
Your own words are fine. You do not need the right terms for it; working that out is my job. I will get back to you within one business day.